What happens if something goes wrong during my appointment?

If something goes wrong, we will be here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

What is the cancelation policy?

If there is a 24-hour or longer cancellation notice, there will be no fees. But if you inform the company on the same day there is a $50 cancelation fee.

Do I have to be home when the cleaners/handyman comes?

If you wish to be away while the cleaners are doing their work, just make sure that they can enter the house. When cleaning is over, let them know where you want the keys left.

What is Deep Cleaning?

Deep cleaning is a more thorough type of cleaning suggested for homes not cleaned for over a month. It includes standard cleaning on top of special services. You can check our website for further details.

How often do I need to have standard cleaning?

Weekly, Biweekly, or monthly services are suggested.

Do your services include backyard or garage cleaning?

Typically, exterior cleaning is not included in the service. If you mention it in the booking description, however, our cleaners might be able to do it for an additional fee.

Does your service include cleaning behind the furniture or appliances?

Yes. Only, make sure the areas where you need cleaning are not blocked by heavy furniture or other appliances. Any heavy lifting is excluded from cleaning services.

Do the cleaners clean the ceiling, ceiling fans, chandeliers, or other high areas with a ladder?

Under 8 feet in the condition that the customer provides a standard and safe ladder.

Can I prioritize my cleaning service requirements, or should I follow the checklist?

You can let us know what your priorities are, we can offer good and affordable services based on your request.

Do you bring your own cleaning supplies, products, and equipment?

Our team will provide all the supplies needed. If, however, you prefer them to use your supplies and materials, make sure to mention that in your service.

What kind of products or solutions do you use for cleaning?

We use high-quality products in the market. If, however, you are concerned about special products like Eco-friendly, Organic, pet-friendly, or Anti-allergic cleaning products please make sure to mention it in the booking. We can use your preferred product if you have a preference, or we can provide it for you and add to the invoice accordingly.

Are your cleaners/handyman background checked?

Yes, all our cleaners should pass the background check before we hire them. We have a zero-tolerance policy in this matter.

Is there any hazardous material policy?

Yes, if your house qualifies as being a hazardous property, the cleaners have the right to exit the property. In such a case, there will be a $35 cancellation/travel fee. Biohazardous matter like blood, poop, etc. Will not be included in the cleaning service.

Should my house have electricity and water for cleaners/handyman?

Yes, if your water or electricity is shut off, the service will be canceled for a cancellation fee of $35.

Are you pet-friendly, or should I keep away my pet on cleaning/handyman service day?

We love your little friends and all your pets, but to help our cleaners to have a high focus on cleaning and also to have your pet safe, we suggest having your pet away from cleaning areas.

Are there additional charges if the house cleaning service is during the weekend?

The day of the week will not affect the price of the order.

We do not move any furniture or appliances for regular cleaning service.